Supporters and corporate contacts

There are a number of different ways you can get in touch with Shelter.

We offer free housing advice through our dedicated get help page.

For supporters


If you want to know how to make a donation or need information on other ways you can help Shelter:

  • learn more in our donate section

  • telephone our Supporter Helpdesk on 0300 330 1234 from Monday to Friday, 9am–6pm, excluding bank holidays. Calls cost less than local rate. Please note, we don't give housing advice on this number

  • email

  • manage your mobile (SMS/text) donation

  • fax us on 0344 515 2974

You can also donate your unwanted goods to Shelter shops.

Volunteering enquiries

For opportunities and enquiries, please visit our volunteering section.

Organising your own event

For information on running your own event to raise money for Shelter, please visit our dedicated webpage.


If you wish to make a complaint please see our complaints procedure.

For corporate and press

Corporate enquiries

To discuss how your company could work with Shelter please email

Contact the media team

Visit Shelter's media center to meet our spokespeople and read our latest press releases.

To contact our Media team call 0207 505 2162, from Monday to Friday, 9.30am – 5.30pm or 07850 901 142 at any other time.

You can also visit our Professionals section.

Head offices contacts

For general (non-advice) enquiries you can call our switchboard on 0344 515 2000 from Monday to Friday, 9am–6pm.

You can also email and your request will be forwarded to the correct department.

Shelter Head Office
88 Old Street

Shelter Scotland
4th floor
Scotiabank House
6 South Charlotte Street